Frequently Asked Questions

Everything you need to know about your HyperX experience.

What is the standard shipping timeframe for orders?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is your return policy for gaming peripherals?

We offer a 30-day money-back guarantee on all products purchased directly from our store. Items must be in their original packaging and include all accessories.

Does my HyperX gear come with a warranty?

Yes, most products are covered by a 2-year limited warranty. Some items, like our Cloud headsets, may have specific terms, so please refer to the documentation included in your box.

How do I update the firmware on my HyperX device?

You can download the HyperX NGENUITY software from our website or the Microsoft Store to manage lighting, customize profiles, and update your device firmware.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.

How can I track the status of my shipment?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package.